Privacy Policy

1. Who We Are

AutoScale AI (“we,” “us,” or “our”) provides AI-powered phone answering and appointment booking services for service businesses. Our contact email is hello@autoscaleai.dev.

2. Data We Collect

When you use our service or interact with our AI receptionist, we may collect:

• Full name
• Email address
• Phone number
• Business name
• Call recordings (with required consent disclosed at the start of each call)
• Appointment details and scheduling preferences
• Payment information (processed securely via Stripe — we do not store card numbers)

3. How We Use Your Data

We use the information we collect to:

• Provide and operate the AI receptionist service
• Book and manage appointments on behalf of our clients
• Send confirmation emails and SMS reminders
• Improve the accuracy and quality of our AI responses
• Process billing and subscription payments
• Respond to support requests

We do not sell your personal data to third parties. We do not use your data for advertising purposes without explicit consent.

4. Third-Party Services

We use the following third-party services to operate our platform:

5. Data Retention

We retain your personal data for as long as your account is active. If you cancel your subscription, your data is retained for 30 days after account closure to allow for service recovery or final invoicing, then deleted or anonymized. Call recordings may be retained for up to 90 days for quality assurance purposes unless you request earlier deletion.

6. Your Privacy Rights

Depending on your state of residence, you may have the following rights under CCPA (California) and other state privacy laws:

• Right to know what personal data we hold about you
• Right to request deletion of your personal data
• Right to opt out of the sale of your personal data (we do not sell data)
• Right to non-discrimination for exercising your privacy rights
• Right to correct inaccurate personal information

To exercise any of these rights, email us at hello@autoscaleai.dev. We will respond within 30 days.

7. Security

We use industry-standard encryption (TLS in transit, AES-256 at rest), access controls, and row-level security policies to protect your data. No method of electronic transmission or storage is 100% secure, but we take all reasonable measures to protect your information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you by email or by posting a notice on our website at least 14 days before material changes take effect. Your continued use of the service after changes become effective constitutes your acceptance of the new policy.

9. Contact

Questions about this Privacy Policy? Contact us at: