Terms of Service

1. Agreement to Terms

By accessing or using the AutoScale AI platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. These Terms apply to all users, including business owners and their designated administrators.

2. Service Description

AutoScale AI provides AI-powered phone answering and appointment booking for service businesses. The Service includes:

• A 24/7 AI voice receptionist that answers inbound calls
• Automated appointment booking integrated with your calendar
• SMS and email confirmation of booked appointments
• Lead capture and qualification
• Call summaries and activity reporting

The AI receptionist is disclosed as an automated system at the start of each call, in compliance with applicable telecommunications laws.

3. Subscription Terms

AutoScale AI subscriptions are billed on a month-to-month basis. There are no long-term contracts or commitments.

• Billing begins on the date you activate your subscription
• Subscriptions renew automatically each month unless cancelled
• You may cancel at any time with 30 days written notice to hello@autoscaleai.dev
• No prorated refunds for mid-month cancellations (service continues until end of billing period)
• We reserve the right to modify pricing with 30 days advance notice

4. 30-Day Money-Back Guarantee

5. Acceptable Use

The Service is intended for legitimate business use only. You agree not to use AutoScale AI to:

• Engage in or facilitate any illegal activity
• Harass, intimidate, or threaten callers or third parties
• Collect data in violation of applicable privacy laws (TCPA, CCPA, etc.)
• Misrepresent the nature of your business to callers
• Attempt to circumvent call consent requirements
• Resell or sublicense the Service without prior written approval
• Reverse engineer, copy, or create derivative works of the Service

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• AutoScale AI is provided "as is" without warranties of any kind, express or implied
• We do not warrant that the Service will be uninterrupted, error-free, or meet your specific business requirements
• Our total liability to you for any claim arising from or related to these Terms or the Service shall not exceed the amount you paid us in the 3 months preceding the claim
• We are not liable for any indirect, incidental, special, or consequential damages, including lost profits or revenue
• We are not liable for missed calls or appointments resulting from service outages, telecommunications failures, or force majeure events

7. Intellectual Property

All intellectual property in the Service — including the AI system, software, design, and brand — remains the exclusive property of AutoScale AI. You retain ownership of your business data, call recordings from your account, and customer information. By using the Service, you grant us a limited license to process your data solely to provide and improve the Service.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Maine, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in courts located in Maine, and you hereby consent to the personal jurisdiction and venue of such courts.

9. Changes to Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

10. Contact

Questions about these Terms? Contact us at: