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Terms of Service

Last updated: April 9, 2026

1. Agreement to Terms

By accessing or using the AutoScale AI platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. These Terms apply to all users, including business owners and their designated administrators.

2. Service Description

AutoScale AI offers separate products for service businesses. Website + Buzz provides a website and customer-conversation system for plumbing and drain companies. Capture Revenue 14 and other voice plans provide AI-powered inbound phone answering and appointment booking. Depending on the product purchased, the Service can include:

  • A 24/7 AI voice receptionist that answers inbound calls
  • Automated appointment booking integrated with your calendar
  • SMS and email confirmation of booked appointments
  • Lead capture and qualification
  • Call summaries and activity reporting
  • A plumbing and drain website with 10–20 useful pages
  • A dedicated business number, missed-call text-back, form-to-SMS, review requests, and owner notifications

The AI receptionist is disclosed as an automated system at the start of each call, in compliance with applicable telecommunications laws.

3. Subscription Terms

The price, billing cadence, renewal, cancellation, and product-specific refund terms are displayed before payment and accepted at checkout. Website + Buzz is not billed by calendar month.

  • Billing begins on the date you activate your subscription
  • Website + Buzz is $297 USD every 4 weeks: 13 charges and $3,861 USD per year
  • Website + Buzz renews automatically every 4 weeks until canceled
  • Cancel Website + Buzz before the next renewal by emailing hello@autoscaleai.dev; access continues through the paid cycle
  • Capture Revenue 14 and other voice products keep the price, cadence, Gate Ten, and refund terms shown in their own checkout or order form
  • No prorated refunds for a partially used billing cycle
  • We reserve the right to modify pricing with 30 days advance notice

4. Product-Specific Refund Terms

Website + Buzz is not refundable after the customer website is published. Before publication, contact us promptly if you need to stop fulfillment or correct the order.

Any guarantee or refund right for Capture Revenue 14 or another voice product—including Gate Ten—applies only when it is expressly included in that product's checkout or order form; it does not apply to Website + Buzz. Contact hello@autoscaleai.dev for billing questions or cancellation requests.

5. Acceptable Use

The Service is intended for legitimate business use only. You agree not to use AutoScale AI to:

  • Engage in or facilitate any illegal activity
  • Harass, intimidate, or threaten callers or third parties
  • Collect data in violation of applicable privacy laws (TCPA, CCPA, etc.)
  • Misrepresent the nature of your business to callers
  • Attempt to circumvent call consent requirements
  • Resell or sublicense the Service without prior written approval
  • Reverse engineer, copy, or create derivative works of the Service

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • AutoScale AI is provided "as is" without warranties of any kind, express or implied
  • We do not warrant that the Service will be uninterrupted, error-free, or meet your specific business requirements
  • Our total liability to you for any claim arising from or related to these Terms or the Service shall not exceed the amount you paid us in the 3 months preceding the claim
  • We are not liable for any indirect, incidental, special, or consequential damages, including lost profits or revenue
  • We are not liable for missed calls or appointments resulting from service outages, telecommunications failures, or force majeure events

7. Intellectual Property

All intellectual property in the Service — including the AI system, software, design, and brand — remains the exclusive property of AutoScale AI. You retain ownership of your business data, call recordings from your account, and customer information. By using the Service, you grant us a limited license to process your data solely to provide and improve the Service.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Maine, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in courts located in Maine, and you hereby consent to the personal jurisdiction and venue of such courts.

9. Changes to Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

10. Contact

Questions about these Terms? Contact us at:

AutoScale AI

hello@autoscaleai.dev